To strengthen customer trust, it is crucial to select a high-performing and ethical Artificial Intelligence solution!
Embraced by the workforce :
AI can never match a human in providing support and advice.
Your AI will empower your employees to become increasingly knowledgeable in both your industry and the human aspect of customer support. To ensure that their expertise enhances the capabilities of your AI, it must speak their language and enable them to understand it.
Explainability and Compliance:
Answering all the questions is good, but it might result in insufficient and sometimes wrong answers. Your AI should provide your customers with answers that align with your domain expertise and be able to automatically provide comprehensible explanations for everyone.
Data Privacy
The privacy of your customers is non-negotiable, and only an AI that guarantees a 100% dedicated, isolated, and secure environment can earn their trust.
Frugality
Data centers account for 4% of greenhouse gas emissions, and this percentage continues to grow. AI can and should have the opposite effect by simplifying processes and eliminating unnecessary computations, thus using energy-efficient technologies and languages. The good news is that the most performant technologies and languages (such as C++ and Cython) are also the ones that consume less electricity.
- OWI relies on a dual AI approach, with one dedicated to linguistic processing and the other to contextual understanding.
- The linguistic AI is trained once for each language, regardless of the contexts and use cases involved.
- This allows the contextual AI to significantly reduce the volume of data required for training, often by more than 100 times.
