OWI.MAIL – At a professional insurance broker

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CONTEXT

Overburdened call centres
Desire to provide customers with the possibility of contacting the company by email
Constant growth in customer queries

CHALLENGES

Provide sufficient service quality by email so that customers prefer using this method
Be able to handle strong growth in the number of emails while also limiting growth in teams

WHY OWI ?

Ability to integrate into Outlook
Adaptability of the solution to increased volumes
Fast implementation

PROJECT STAGES

SaaS mode chosen by the Client
OWI.Mail integrated in the Outlook used daily by the agents
Go live after 4 months of project

BENEFITS

Decongestion of the telephone channel: Customers have switched from the telephone channel to the e-mail channel
100% of emails automatically categorized and routed into thematic folders
25% more productivity on emails with response assistance
Staff growth uncorrelated with growth in requests

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French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.