Transforming Email Management for a Telecom Operator with OWI.Mail

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CONTEXT

A telecoms operator faced strong pressure to control costs amidst a growing number of incoming emails, making it essential to optimize customer agents’ response time.

CHALLENGES

Reduction of email processing time and prioritization of important emails
Maximum automation to reduce costs
Control of all processing rules for emails and mails

WHY DID THEY CHOOSE OWI?

A solution that can read attached documents
Assistance to agents for responding
Semantic reliability for real automation

PROJECT STAGES

Client Relations Diagnostic in order to determine the project’s perimeter and its return on investment
Project implementation: 3 months for the technical project, 3 months for the business team project

BENEFITS

Processing of all incoming emails and mails from private, professional and business customers.
Automated indexing for 90% of all email received
Full automation for 25% of the flux

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Au cours de cette présentation :

– Un aperçu de notre technologie d’IA conversationnelle
– Une démonstration adaptée au canal de votre choix
– Les retours de clients qui vous ressemblent le plus

French software publisher, a leader in AI-enhanced omnichannel customer experience.
OWI provides the most reliable and user-friendly AI on the market with a contractual reliability of 95%.
Deployed in SaaS or OnPremise mode, our solution enhances the customer experience with proven ROIs ranging from 30 to 200%.