Understand your customers' expectations and Transform your data into useful insights
Give your company a competitive edge through real-time decision-making
- Uncover the underlying reasons for dissatisfaction or satisfaction
- Anticipate your customers' future needs by identifying hidden trends.
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Harness the hidden insights within your customers' messages
OWI Analytics enables you to leverage data from customer interactions through precise and real-time analysis of customer verbatims.
- Sentiment analysis
- Detection of call patterns, satisfaction and dissatisfaction topics
- Events in the life of your customers
- Aggregation of all channels: phone, email, chatbot, satisfaction surveys
- Obtain actionable insights from all customer conversations
Create reports and dashboards tailored to your specific needs
Transform millions of daily interactions into hundreds of calculated metrics, charts, and tables to gain valuable insights.
Easily customize your key performance indicators (KPIs)
Your benefits:
Enhance the customer experience:
Discover what works well, what doesn’t, and what’s happening by understanding customer intent and sentiment, and conducting root cause analyses.
Boost agent performance:
Precisely identify which agents need specific coaching and when, to ensure quality and improve productivity.
Improve operational efficiency:
Utilize artificial intelligence to address issues such as increased call volumes, reminders, escalations, transfers, low resolution rates, and more.
Protect brand reputation:
Automate the quality assurance process to identify and resolve non-compliant conversations before they become problems.
Achieve your goals with Analytics as well
Give a boost to your customer service.
Deliver exceptional customer experiences while saving time and money with OWI Analytics. Harness the power of advanced analytics and AI to optimize your customer service operations.
