Provide an online support
to your customers
Assist your clients on your website with a chatbot
Automatically suggest the more appropriate channel
Limit you consultants solicitations to high value requests
OWI.Chatbot understands precisely the questions of your customers on your website and find the best solution. Depending on your choices and on the evalution of the potential value of this interaction, it answers instantly or provides a contact with a consultant according to the chosen channel (e-mail, phone, chat etc.). The solution appears as a Smart Interactive Assistant which interacts directly with the user and can simply be used jointly with your existing systems (CRM / CIM). OWI.Chatbot is a self-learning solution, it learns with every new interaction.
Precise definition of the audience
• Definition of the customer’s path
• Reports, alerts, dashboards
• Semantic setting
• Technical overview
Settings and validation
•Setting of the knowledge base
• OWI.Chatbot operationnal
• CR indicators
• Precise semantic settings
Securing the launch
• Start-up assistance
• Opening of the VSR service
The OWI consultants help you accurately measure the benefits for your customer service!
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