20 years of R&D at the service of your customer relationships
A powerful and reliable semantic heart to better understand your customers
Strategic data to improve the effectiveness of your services
The best of technology made simple and accessible to your teams
The OWI semantic engine automates the understanding of natural language, in short, the way people (customers and prospects) normally talk.
Resulting from 20 years of R&D, the neuro-mimetic approach simulates how the brain of a human being figures a message. OWI calculates the relationships between each word to reveal the overall context of the message, which leads to accurate and complete understanding of the meaning.
One of the main OWI innovations is that no setting is needed for OWI engine to automatically identify a set of “semantic signals” in the message (contact patterns, themes, sentiments, personal judgement, etc.).
The OWI semantic engine does not depend on the language used. OWI is able to analyze and simultaneously process messages in different languages and displays all languages analyzed in a comprehensive presentation of the results.
We know and trust our product. That’s why OWI commits to 95% reliability with intelligent processing, and 90% for the analysis.
For the highest level of safety, OWI is the only engine to calculate itself the message’s “Understanding Relevance”. It is a reliability score to measure the quality of understanding. It is particularly useful when setting the rules for analysis and processing.
The OWI solution setting is performed by its end users, supported initially by an OWI consultant. It does not need any script or programming and does not require computer knowledge or language skills. It builds directly on the most significant concepts automatically found by the semantic engine.
It simply consists in prioritizing and structuring the “semantic signals” in an analysis plan. It reflects the very unique way your company interprets the messages. The OWI approach allows you to follow step by step the definition of the analysis plan, and the results it produces on a representative sample of messages.
OWI brings intelligence to existing information systems. You benefit from all the features’ power and can also keep or adopt other solutions mastered by your consultants such as Mail, Chat, Enquêtes etc.
Our solutions easily connect with users’ interfaces, CRM, Databases, DWH, and other software to analyze and process the messages, capture customer knowledge, assist consultants, and trigger automatic actions. We connect without limitation to existing solutions using Web service or other suitable means.
OWI is a member of the ARFC. Founded in 1998, the French Association of Customer Relationship employs nearly 2,300 professionals in Customer Relationship and represents more than 300 companies from all business sectors.
OWI is a member of Pacte PME, an association created by stakeholders of large public and private organizations, professional organizations and clusters, which aim to support the development of French SMEs.
OWI is a member of Cap Digital Paris Region, a competitiveness cluster in the sector of digital content and services.
OWI is supported by OSEO Innovation.
OWI receives the support of the ARITT, the regional agency for innovation and technology transfer from the Ile de France region.
OWI has the status of Young Innovative Company (JIE) issued by the French Ministry of Higher Education and Research.
OWI, bearer of an innovative business creation project with great potential for growth, was received in the Incubator of the Ecole Centrale Paris, between 2008 and 2011.
OWI is supported by PM’UP, a program of the Île de France region to support growth strategies and internationalization of SMEs
OWI has been awarded the SFR Jeunes Talents START UP 2014 Award for the category “Digitizing channels”
OWI won the Innovative Creator Techinnov Award in 2011 among 170 candidates.
OWI was selected in 2011 by Oracle and the Department of Hauts-de-Seine for its job creation potential.
OWI has been awarded the Microsoft competition – Finance Innovation in 2011.
OWI received from a unanimous the jury the Scientipôle label initiative in 2011.
OWI a été lauréate du concours Microsoft – Finance Innovation en 2011.
OWI has been labeled “Innovative Company of the Pole” (EIP-CapDigital) in 2011.
OWI has been selected among the 10 technology startups finalists at IBM SmartCamp in 2013.
OWI has been awarded the 2017’s “Bank and Innovation” Award for the category “Client relationship”