of the customer
Measure contact motives
Detects irritants and new signals
Understand your customers’ feelings
Take advantage your customers feelings to improve your service
OWI.Opinion automates the analysis of the “voice of the customer”, your customers’ state of mind and their feedback from pre-sales to after-sales. OWI.Opinion is able to identify the themes, important subjects, motives and centers of interest and to accurately measure your customers’ appreciations (sentiments).
You get a complete, graphic and quantified, vision of the voice of your customers as it is expressed through their writings. The dashboard allows you to discover the underlying reasons for dissatisfaction, complaint or invisible expectations, specific to your customers.
The OWI consultants help you accurately measure the benefits for your customer service!
Ask for a demo !
Do you have a project ? We can help.
One of our consultants will call you back soon.