OWI.
Automate tasks with low added low value
Process e-mails based on their real priority
Focus your consultants on high value tasks
Widely open the e-mail channel to your customer and partners
As soon as the message is received, OWI analyses it to make the best decision: send an automatic answer or transfer to the concerned service with the right priority tag. In most cases, a consultant has to process this e-mail : OWI prepares this task by looking for suitable documentary evidence in the knowledge bases and provides the consultant unselor with answer suggestions.
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To answer, the consultant will click on one or more of those suggestions and therefore create a quality answer. Dashboards are fed in real time, providing a full overview of the activity and to keep track of customers’ motives and opinions.
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Here is what it looks like in the banking sector :
- Because OWI.Mail is commited to 95% reliability for intelligent processing
- Because OWI.Mail frees your consultants for more interesting tasks
- Because OWI.Mail allows you to expand your customer knowledge
- Because OWI.Mail will instantly improve the quality of your customer service: reducing response time thanks to direct assignment to the right person, improving the response rate from the first contact using answer suggestions, priorities will always be met to ensure a good match with your service contracts.
- Because OWI.Mail detects risks such as attrition and commercial opportunities
- Because OWI.Mail analyses the content of attachments and allows automatic indexing
- Because OWI.Mail has a connector catalog (CRM, mail server, workflow engine…) that ensures quick and easy installation
- Because, if your users use Outlook, OWI.Mail provides supervision screens and monitor your activity. With the OWI.Opinion Option, you’ll know everything on the contact patterns of your customers ; motives, opinions, irritants, sensitive subjects, new signals…
Framing
Precise Targetting
• Definition of the client’s course
• Reports, Alerts, Dashboards
• Semantic Settings
• Technical Study
Settings and validation
Technical installation
• Setting up the knowledge base
• Operationnal OWI Mail
• Training
• Precise semantic settings
• Testing
Deployment
Securing the launch
• Start up Assistance
• SVR service opening
Discover all that artificial intelligence can do for you
The OWI consultants help you accurately measure the benefits for your customer service!
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