Mobilize your consultants
on more value-added tasks
Automate tasks with low added low value
Process e-mails based on their real priority
Focus your consultants on high value tasks
Widely open the e-mail channel to your customer and partners
As soon as the message is received, OWI analyses it to make the best decision: send an automatic answer or transfer to the concerned service with the right priority tag. In most cases, a consultant has to process this e-mail : OWI prepares this task by looking for suitable documentary evidence in the knowledge bases and provides the consultant unselor with answer suggestions.
To answer, the consultant will click on one or more of those suggestions and therefore create a quality answer. Dashboards are fed in real time, providing a full overview of the activity and to keep track of customers’ motives and opinions.
Here is what it looks like in the banking sector :
• Definition of the client’s course
• Reports, Alerts, Dashboards
• Semantic Settings
• Technical Study
Settings and validation
• Setting up the knowledge base
• Operationnal OWI Mail
• Precise semantic settings
Securing the launch
• Start up Assistance
• SVR service opening
The OWI consultants help you accurately measure the benefits for your customer service!
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