Make your consultants
Boost your customer engagement
Help your consultants to be more effective
Provide your customer with the best possible answer
OWI.Chat provides consultants with answer suggestions integrated directly in the chat. With its self learning knowledge base and its semantic engine matching human quality, OWI.Chat suggests 2 to 3 best and customized answers to your consultants. Thus, he can respond more quickly and accurately to all requests. He can even handle several multiple conversations simultaneously, and solve every possible case.
You can monitor the quality of service and requests motives through our dashboards, reports and alerts.
• Definition of the client’s course
• Semantic Settings
• Technical Study
• RC Indicators (param)
• Setting up the knowledge base
• Operationnal OWI Chat
• Precise semantic settings
Securing the launch
• Start up Assistance
• SVR service opening
The OWI consultants help you accurately measure the benefits for your customer service!
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