All you need to know about the channels
of your customer relationships
Measure the contact motives
Understand the critical moments of your customers’ itinerary
Identify irritants and main strengths
Identify low signals
Qualify precisely your digital transformation projects
Turnkey service, the Customer relationship diagnostic offers a comprehensive vision of the customer experience for the studied channel, thanks to directly exploitable and highly informative deliverables (interactive dashboards, reports etc.)
The service is conducted by an OWI consultant as much experienced in this specific service as in your activity sector. You provide him with a representative sample of studied channels. During three workshops, our consultants and your expert correspondant jointly develop your own analysis plan and key indicators for your activity.
Motives, irritant, efforts… every aspect of the client experience will be clearly formalized. After a month, we will deliver a dashboard which will allow you to deepen the analysis, as well as a diagnostic, highlighting short term areas for improvement. Thank to those data, you will be able to quantify precisely the business case of your projects for your digital transformation.
• Customer relation messages (roughly 10 000 verbatims)
• Metadata and reference documentation
• Mapping the tree of information
• to interpret messages the way the client do
• first the consultant, then the engine
Allows the customer…
• to check the consistency and the comprehensiveness of the analysis plan
• The key indicators
• Powerpoint reports
• Solution ready
The OWI consultants help you accurately measure the benefits for your customer service!
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